We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

At [Your Store Name], we are committed to providing reliable and efficient shipping services to all our customers. This Shipping Policy outlines important details about shipping methods, delivery times, and associated costs. Please read this Policy carefully before placing an order with us.

Processing Time:
Orders are generally processed within [X] business days from the date of purchase. However, please note that processing times may vary during peak seasons or promotional periods.

Shipping Methods:
We offer various shipping options to cater to our customers’ preferences and delivery requirements. The available shipping methods and estimated delivery times are as follows:

1. Standard Shipping:
– Delivery within [X] business days.
– Cost: $[X].
– Tracking information will be provided for this shipping method.

2. Expedited Shipping:
– Delivery within [X] business days.
– Cost: $[X].
– Tracking information will be provided for this shipping method.

Please note that actual delivery times may vary based on the shipping destination, customs clearance, and unforeseen circumstances such as weather conditions or public holidays.

International Shipping:
We gladly offer international shipping to customers outside [Your Country]. However, please be aware that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the customer. Please consult with your local customs office for further information regarding the import regulations and potential costs.

Order Tracking:
Once your order is shipped, you will receive a tracking number via email. This tracking number can be used to monitor the progress of your shipment on our website or through the designated shipping carrier’s website.

Lost or Damaged Shipments:
We strive to ensure that all shipments reach our customers in perfect condition. However, in the unfortunate event of a lost or damaged shipment, please contact our customer support team within [X] days of receiving the order. We will work closely with the shipping carrier to resolve any issues and assist you in obtaining a replacement or refund if necessary.

Please note that [Your Store Name] is not responsible for any delays, losses, or damages incurred during shipment caused by the shipping carrier or any external factors beyond our control.

If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.

Thank you for choosing [Your Store Name] for your shopping needs. We appreciate your business!

This website is operated by Dragon Variety. Throughout the site, the terms “we”, “us” and “our” refer to Dragon Variety. Dragon Variety offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.